Networking: TELSTRA’s minor investment smoothens Digitalized service in Australia!
Sydney, Australia, 16th January 2018 – Primer of single interface service to fix line NBN defaults has allowed Telstra to rationalize unnecessary field technician’s visits by 55 per cent. A massive investment of $3 billion on the network improvement, customer experience and digitalization of its business has drastically improvised the user experience and organization productivity.
Telstra launched its own Mobile Application service, Telstra Connect and Expert Finder. Telstra Connect offers incident management tool to its enterprise customer while Expert Finder directly connects the customers to Telstra experts. It also took initiatives of single notification engine and service status page offering service details, status and recovery tenure.
In the year 2016, Telstra had taken an initiation to invest a whooping amount of $3 billion on its service improvement. On 2017, Telstra CEO Andy Penn during the Annual General Reporting had sparked light on its niche investment leading to major service transformation. He said,
“The incremental $3 billion is fundamentally focused on transforming the experience that we deliver our customers through investment in networks and the digitisation of our business.”
“The digitisation program has four key pillars Delivering digital experiences to customers as well as employees, the roll out of digital platforms, and digital ways of working”.
The major usage of cloud based platforms and shift to agile are attentively pushing the Titian’s to explore more on the changing customer requirements.